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Privacy Policy

Effective date: 10 September 2026

 

About us

Manna Financial Freedom C.I.C. ("we", "our" or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website www.mannafinancial.co.uk, subscribe to our communications, use our tools and resources, book coaching, join our membership, or buy from us.

We are the data controller responsible for your personal data.

  • Business name: Manna Financial Freedom C.I.C.

  • Company number: 16508758

  • Registered office: 124 City Road, London, EC1V 2NX

  • Email: natasha@mannafinancial.co.uk

  • Telephone: 07931 371729

  • ICO registration number: ZB727256

 

1. Who this policy covers

This policy applies to everyone we deal with, including website visitors, newsletter subscribers, people who use our free tools and resources, coaching clients, membership members, and customers who buy our products. Which parts apply to you depends on how you interact with us.

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2. What information we collect

Information you provide directly

  • Your name and email address when you sign up for our newsletter, courses, events or downloads

  • Any information you provide through our contact forms, questionnaires, or direct emails

  • Messages or comments you share with us on social media

 

Account and membership data

  • If you register for our members' area or join our membership programme, we collect your account details (such as user name and login information) and records relating to your membership.

 

Coaching and service data

If you book coaching or another personal service, we collect the information needed to provide it. Depending on the service, this may include:

  • Identity data: name, date of birth, marital status, and where required for our records, your National Insurance number

  • Contact data: postal address, email and phone number

  • Financial data: income, expenditure, assets, debts, financial goals and, where relevant, bank details

  • Lifestyle and employment data: occupation, employer, and habits relevant to financial coaching

  • Verification data: copies of ID or proof of address, where required

  • Session data: notes, action plans and communications relating to your sessions

 

Purchase and payment data

  • Details of the products and services you buy from us, and records of your orders

  • Payment is handled by our payment providers (see section 5). We do not store your full card details; these are processed securely by the payment provider.

 

Information collected automatically

  • IP address and browser type

  • Pages visited and time spent on our website

  • Device information and approximate location (country/city level)

  • Cookie data (see our separate Cookie Policy)

 

Special category data

We do not routinely collect "special category" data (such as data about your health, race, religious beliefs, or political opinions). If we ever need to collect such data for a specific purpose, we will ask for your explicit consent first. Please note that financial information is not "special category" data under UK GDPR, but we still treat it as strictly confidential.

 

3. How we use your information

We use your data to:

  • Provide our coaching, membership and other services, and manage your account

  • Process your orders, payments and any recurring subscription

  • Send newsletters, updates and financial educational resources (where you have consented)

  • Respond to your messages and enquiries

  • Improve our services, website and user experience

  • Meet our legal, tax and regulatory obligations

We will never sell your data to third parties for marketing purposes.

 

4. Legal basis for processing

Under UK GDPR, we process your personal data on one or more of the following bases:

  • Contract — to deliver the coaching, membership or products you have signed up for

  • Consent — for example, when you sign up for our newsletter or accept cookies (you can withdraw consent at any time)

  • Legitimate interest — to respond to enquiries, run and improve our services, and keep our website secure

  • Legal obligation — where we are required to process data by law (for example, keeping financial records for tax purposes)

 

5. Third-party services we use

We use trusted third-party providers to help us run our business and communicate with you. These may include:

  • Wix.com - website hosting and management

  • Email marketing platforms (e.g. Mailchimp, ConvertKit) - to send newsletters and updates

  • Google Analytics - to understand website usage (anonymised data)

  • Form and survey tools (e.g. Jotform, Google Forms) - for questionnaires and sign-ups

  • Zoom - for delivering virtual coaching sessions

  • Payment providers (e.g. Square, Clearpay and Stripe) - to take and process payments securely

  • Social media platforms (Facebook, Instagram, TikTok, YouTube) - for communication and engagement

  • Brevo – for Newsletter production

 

These providers process data on our behalf, and we take steps to ensure they have appropriate data protection measures in place. You can review the privacy policies of the main providers, for example:

 

6. International data transfers

Some of our providers may process or store your data outside the United Kingdom or European Economic Area (EEA). Where this happens, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the UK ICO

  • Providers certified under recognised adequacy frameworks

  • Other legally recognised transfer mechanisms

 

7. How we store and protect your information

Your data is stored securely using industry-standard encryption and security measures, and access is restricted to authorised personnel only.

Data retention

  • Newsletter subscribers: until you unsubscribe or request deletion

  • Contact form enquiries: up to 3 years after last contact

  • Coaching, membership, financial and transaction records: up to 6 years after our relationship ends, in line with HMRC guidance for financial records

  • Website analytics: anonymised data retained for up to 26 months

  • Social media interactions: as per platform policies

After these periods, we securely delete or anonymise your data unless we have a legal obligation to keep it for longer.

 

8. Your data rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request erasure ("right to be forgotten") in certain circumstances

  • Restrict processing in certain circumstances

  • Object to processing based on legitimate interests

  • Request data portability

  • Withdraw consent at any time

To exercise any of these rights, email natasha@mannafinancial.co.uk. We will respond within one month.

 

9. Cookies

We use cookies to improve your browsing experience and analyse website traffic. For full details, please see our Cookie Policy. By using our website, you consent to our use of cookies in accordance with that policy.

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10. Social media

If you interact with us via our social media pages, we may collect your name, profile information and any messages or comments you share. This is only used to respond to you and engage appropriately. Your activity on those platforms is also subject to their own privacy policies.

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11. External links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices, and we encourage you to review their privacy policies before providing any personal information.

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12. Age

Our services are intended for adults aged 18 and over, and our website is not directed at children. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us and we will delete it.

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13. Your right to complain

If you are unhappy with how we have handled your personal data, you have the right to complain to the UK Information Commissioner's Office (ICO):

  • Website: www.ico.org.uk

  • Helpline: 0303 123 1113

  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

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14. Updates to this policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. The most recent version will always be available on this page with the updated effective date.

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15. Contact us

If you have any questions about this policy or how we use your data, please contact us:

 

Last updated: 10 September 2026

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